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What are Intelligent Training Solutions obligations to their learners?

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Who is responsible for the quality of the training and assessment?

In accordance with the Standards of Registered Training Organisations (RTO) 2015, Intelligent Training Solutions is solely responsible for the quality of all its training and assessment delivered through our RTO. As with any quality RTO, responsibility for such an important key element in training cannot be outsourced to a third party. This, in our opinion, would compromise the integrity of a course and create a disservice to our valued students.

How does Intelligent Training Solutions ensure the quality of course materials and assessments?

Course and assessment materials are reviewed based on client and trainer feedback, changes to the nationally accredited training package, or on the feedback and or requirements of the industry. Once Intelligent Training Solutions identifies and or is alerted to a potential change, our industry experts and trainers go about researching what changes to our materials are required. Once we have established each change and how we will effectively implement the changes into our courses, a summary is sent to the relevant Head of Department for approval.

Once the Head of Department has approved the recommended changes, our trainers and or content writers go about implementing the changes into our course materials and assessment being sure to map the criteria of the unit(s) to the information we will end up presenting to you.

As soon as these changes have been made to our materials and assessments, they are sent to a validation panel whereby internal and external panel members review the content, assessment instruments, learning materials and mapping documents. Once it leaves the validation panel, our Training Manager will receive a final report/summary for their approval to implementation.


Who is responsible for the issuing of AQF certification documentation (Awards, Certificates, Records of Results)

Intelligent Training Solutions is a Registered Training Organisation (RTO) with the Australian Skills Quality Authority (ASQA) under TOID 22570. We are solely responsible for issuing AQF certification documentation such as Certificates, Statements of Attainments, and Records of Results.


After completing a course with Intelligent Training Solutions, how long will it take to receive my Certificate?

In accordance with the Standards for RTOs and the guidelines that govern our RTO, we have 30 days in which to provide a student with their award providing that the student has successfully completed all their required work and has made payment in full for all outstanding course fees.

Due to our significant capacity with our administration team, providing that a student has no outstanding requirements to complete (example, has completed and passed all their work, has made payment in full, and has provided ITS with their USI), certificates are generally issued within 2 to 14 days.  


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