T&Cs Clause 4 – Refunds
4.1 General Information
Eligibility for a refund will be assessed based on the services provided to the student and the costs incurred by Intelligent Training Solutions to provide those services. Applications for refunds must be made by completing the online Refund Application Form.
4.2 Refund process related to courses that are cancelled by Intelligent Training Solutions
A student will be issued a full refund of the enrolment fees they paid for a course that was postponed or cancelled by Intelligent Training Solutions, provided that the student does not accept, for any reason, an offer to have their enrolment transferred to an alternative course. If the student accepts an offer made by Intelligent Training Solutions to have their enrolment transferred into an alternative course, then the student waives their right under this sub-section for a refund should they change their mind.
It is important to note that this does not include a course that was postponed by Intelligent Training Solutions due to imposed government restrictions, government lockdowns, or COVID-related closures. Any course postponed due to government restrictions, government lockdowns, or COVID-related closures will be processed under sub-clause 4.5 below.
For courses postponed or cancelled by Intelligent Training Solutions that are not related to a government directive, restriction or lockdown, Intelligent Training Solutions will provide students with a refund where:
- Intelligent Training Solutions is unable to offer the course, and where a suitable alternative cannot be negotiated between Intelligent Training Solutions and the student;
- Intelligent Training Solutions closes or ceases to deliver any part of the course the student is enrolled in;
- Intelligent Training Solutions refuses the application for enrolment
4.3 Refunds process implemented when requested by students with active enrolments
Where a refund is requested by the student, the following terms and conditions will apply:
What is an active student?
A student’s enrolment is considered active once that student has paid a deposit, made an instalment payment, or paid their course fees in full. From this point forwards, all requests for a refund must be made in writing using the online Refund Application Form, located in the Student Administration section of our website. This form must be completed, and signed by the enrolled student/client.
Refund terms and conditions
For active enrolments, the following terms and conditions will apply:
Clause 4.3.1 –
|
90% of the course enrolment fee, or of the deposit paid by the student, minus any banking, PayPal or merchant payment processing fees, will be refundable if a written application is received within 28 days or more before the course commencement date. |
| Clause 4.3.2 – Notice provided within 9 to 27 days |
50% of the course enrolment fee, or of the deposit paid by the student, minus any banking, PayPal or merchant payment processing fees, will be refundable if a written application is received within 8 to 27 days before the course commencement date. |
Clause 4.3.3 –
|
A student’s course fees, course deposits, or part payments WILL NOT be refunded if received with less than eight days’ notice of the course commencement date.
Intelligent Training Solutions has already secured the required trainers, training venues, course resources, and printed materials for your attendance on the course. All courses delivered by Intelligent Training Solutions are subject to restrictions on participant capacity, meaning that in the final eight days before your course commencement, your enrolment has been taken into account, restricting any other student from enrolling into that particular course. Any student wishing to join a course whereby the course participant capacity has been reached will be directed to another course. During these final eight days (preparation stage), all course advertisement is cancelled, and all materials are prepared. Withdrawing from a course at this stage will result in a vacant position in the course. This will deprive Intelligent Training solutions of the revenue it would provide and deprive another student the opportunity to undertake necessary study for their own employment; therefore, course fees WILL NOT be refunded during this stage. *NOTE: In accordance with the ACCC, a business does not have to provide a refund if the student simply changes their mind. Intelligent Training Solutions does not provide refunds or transfers for reasons of medical illness (being sick), including COVID, for students who do not show up to their course, or for students who arrive late to class and are then excluded from their session. There is no legal obligation to provide a student or organisation with a refund under these circumstances. Any refunds issued will be at the sole discretion of the Intelligent Training Solutions management team. |
Clause 4.3.4 –
|
Any student who enrols in a course with less than eight days clear from the course commencement date will not receive a refund in accordance with Clause 4.3.
WARNING: Please decide carefully when enrolling in a course with less than eight days between your enrolment and the commencement of the course. Intelligent Training Solutions does not have a cooling-off period unless mentioned explicitly in a Product Disclosure Statement (PDS). Not all courses have a PDS. Once your course has commenced, all instalments or direct debit payments must be made and are non-refundable. *NOTE: In accordance with the ACCC, a business does not have to provide a refund if the student simply changes their mind. Intelligent Training Solutions does not provide refunds or transfers for reasons of medical illness (being sick), including COVID, for students who do not show up to their course, or for students who arrive late to class and are then excluded from their session. There is no legal obligation to provide a student or organisation with a refund under these circumstances. Any refunds issued will be at the sole discretion of the Intelligent Training Solutions management team. |
Clause 4.3.5 –
|
As of 27th of August 2021, Intelligent Training Solutions will NO LONGER provide a refund on courses postponed due to government restrictions or government-issued lockdowns. Instead, students who find that their course is delayed or postponed due to government restrictions or government-directed lockdowns will be automatically issued a credit note* allowing the student to reschedule their course to another time and date available once the government restrictions or government lockdown has been lifted.
These terms and conditions will apply to all new enrolments submitted on or after the 27th of August 2021. This change in conditions does not apply to enrolment received before (and including) the 26th of August 2021. PLEASE NOTE: The decision to implement these terms and conditions has not been made lightly. Government restrictions and lockdowns cost businesses like ours time and money, especially considering that we conduct essential training for COVID response workers and high-risk industries regardless of low course participant numbers. * NOTE 1- All credit notes will be valid for a 12-month period only, starting from when the credit note was issued. After 12 months, and on the condition that Intelligent Training Solutions could deliver the course on more than two occasions after re-opening from a forced lockdown or restriction, the enrolment fees will be forfeited by the student. If Intelligent Training Solutions is unable to make at least two-course offerings within the 12-month period, the credit note will be extended for a further 6 months. |
*NOTE: In accordance with the ACCC, a business does not have to provide a refund if the student simply changes their mind. Intelligent Training Solutions does not provide refunds or transfers for reasons of medical illness (being sick), including COVID, for students who do not show up to their course, or for students who arrive late to class and are then excluded from their session. There is no legal obligation to provide a student or organisation with a refund under these circumstances. Any refunds issued will be at the sole discretion of the Intelligent Training Solutions management team.
NOTE 1
If you can find another person to take over your enrolment, effectively replacing your enrolment with another (1:1), Intelligent Training Solutions, at its discretion, will arrange for you to receive either a refund under Clause 4.1 or a transfer of your enrolment under Clause 5. The decision on which Clause will be implemented will be made by Intelligent Training Solutions.
NOTE 2
Deleted
NOTE 2.1
Deleted
NOTE 2.2
(EFFECTIVE 03rd of May 2022)
4.3.6 FIRST AID COURSES (EXCLUDING THE HLTAID014 PROVIDE ADVANCED FIRST AID COURSE)
If you are unable to attend your course due to illness, including COVID, or a medical emergency, Intelligent Training Solutions will only consider a transfer of your enrolment. No refund will be issued. Refer to Clause 5, NOTE 3 for additional information.
Please refer to Clause 5 for all other terms and conditions related to transfers.
4.3.7 ALL OTHER COURSES
4.3.7(1) DEFENSIVE DRIVER COURSES, INDUSTRY COURSES, NON-ACCREDITED COURSES ETC…)
For all other courses, regardless of whether you are sick (including COVID) or have a medical emergency, your enrolment will be cancelled, and fees will be forfeited.
WHAT IS THE REASON FOR THIS CLAUSE?
Courses such as our defensive driver course or industry-based courses require Intelligent Training Solutions to secure trainers, training venues, course resources and print course materials for your attendance on the course. When a student fails to attend their course, regardless of your reason, Intelligent Training Solutions is still required to pay for the trainer’s time and for the venue and resources hired. It is for this reason that your course will not be transferred, and any course fees will not be refunded.
At the discretion of Intelligent Training Solutions, you may be offered a discount on your next enrolment; however, a medical certificate or evidence of enforced isolation will need to be provided before this can be considered.
PLEASE NOTE: These terms and conditions will apply to all new enrolments submitted on or after the 03rd of May 2022. The decision to implement these terms and conditions has not been made lightly. Non-attendance in a course costs businesses like ours time and money, especially when conducting essential training for COVID response workers and high-risk industries, regardless of low course participant numbers. Failing to attend a course or withdrawing within eight days also deprives other potential clients from enrolling in the course as the position was secured for your attendance.
NOTE 3
If you are unable to attend due to a serious injury, or the death of a family member, a credit note will be issued, however, you must provide us with a Medical Certificate stating you were unable to attend due to a serious injury. A death notice or letter signed by your GP will also be required when seeking a course transfer due to the death of a family member.
4.4 Non-active enrolments
Where a student has not yet paid for their course, a course deposit, or negotiated a payment arrangement, the student’s enrolment is considered non-active; therefore, not subject to Clause 4.4 or 4.5.
A student who has submitted an enrolment form but has yet to be invoiced or has yet to make a payment on their invoice will not be asked to pay for their intended course. Students who have not paid their enrolment fees are not counted in the preparation stage of a course and cannot attend class.
4.5 General disclaimer
NOTE: These enrolment terms and conditions and the availability of our complaints and appeals processes, do not remove your rights to take action under Australia’s consumer protection laws.
POLICY DOCUMENTATION REGISTER
VERSION CONTROL:
| VERSION | DOCUMENT/POLICY/CONDITION NUMBER | DATE CHANGED | AUTHOR | REASON | SECTIONS |
| 2023.1 | Clause 4 – Refunds | 15/06/2023 | Alex Mueller | Headings updated with identifying numbers to improve the usability. | ALL |
| 2023.1 | Clause 4 – Refunds | 16/06/2023 | Alex Mueller |
|
ALL |
| 2024.1 | Clause 4 – Refunds | 18/01/2024 | Alex Mueller |
|
NOTE 2.2 |