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T&Cs Clause 5 – Course Transfers

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ByAlex Mueller

 

This clause applies to any student requesting a transfer into another course.

Course transfers process when requested by a student

 

A student-requested course transfer will ordinarily only be processed if at least eight days’ notice is provided to Intelligent Training Solutions.

Students who request a course transfer must do so in one of two ways:

  1. In writing by completing the Internal Course Transfer Form located in the Student Administration section of this website. 
  2. Via email.

 

A request to transfer an enrolment received eight days or less before the course commencement date will be declined unless NOTE 1, NOTE 2 or the 24-hour enrolment exception (see “Exceptions to this clause” below) applies.

Any student that requests a transfer of their enrolment within eight days of the course commencement date, due to the reason of ‘work commitments’ will have their request declined. Intelligent Training Solutions will not take on the financial loss of a student who does not, or will not, show up for class because they were called into work. It is important to note that Intelligent Training Solutions also has staff who reply on a student’s attendance for their livelihood.   

 

NOTE 1 – Swapping with another student

If you can find another person to take over your enrolment, effectively replacing your enrolment with another (1:1), Intelligent Training Solutions, at its discretion, will arrange for you to receive either a refund under Clause 4.1 of the refund clause or a fee-free transfer under this clause. Intelligent Training Solutions will make the decision on which clause will be implemented.

 

NOTE 2 – Limited compassionate circumstances (AMENDED 29 September 2026)

Intelligent Training Solutions may, at its discretion, approve one fee-free transfer where you cannot attend your course because of:

  1. your hospitalisation;
  2. a serious injury that reasonably prevents you from attending; or
  3. the death of a family member.

You must provide reasonable evidence of the circumstance (for example, hospital documentation, a medical certificate confirming a serious injury and that you were unable to attend, or a death notice or a letter from your GP) within seven days after the scheduled course date.

Ordinary illness, COVID-19, routine medical conditions, medical appointments and ordinary medical certificates do not normally qualify. This NOTE does not create an entitlement to a cash refund. See also Clause 4, NOTE 3.

 

NOTE 3 – Illness, injury and medical circumstances (AMENDED 29 September 2026)

For enrolments submitted on or after 30 September 2026:

  • Illness (including COVID-19), injury other than as described in NOTE 2, medical conditions, medical appointments and other medical circumstances do not, by themselves, qualify for a transfer where the request is received within eight days before the course commencement date.
  • A medical certificate does not alter this condition.
  • Requests received more than eight days before the course commencement date follow the standard transfer rules and fee in this clause.
  • NOTE 2 remains available for the narrow compassionate circumstances it describes.
  • Enrolments submitted before 30 September 2026 retain the conditions that applied when they enrolled (see Historic Terms and Conditions).
  • Nothing in this NOTE excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

 

NOTE 4 – DELETED on 29 September 2026

This NOTE was deleted on 29 September 2026. Its subject matter has been consolidated into NOTES 2 and 3. Its former effect for enrolments submitted before 30 September 2026 is recorded on the Historic Terms and Conditions page.

 

*NOTE: In line with ACCC guidance, a business is not required to provide a refund where a customer simply changes their mind. Refunds, credits and transfers for health-related circumstances are dealt with in Clauses 4.3.3 and 4.3.6 and NOTE 3 of Clause 4 – Refunds. Any refund, credit or transfer approved outside those circumstances is at the discretion of the Intelligent Training Solutions management team. Nothing in these Terms and Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Transfer Fees

A student-requested course transfer will incur a fee of $17.50. This fee will need to be paid in full otherwise, the transfer of the enrolment will be declined. 

Enrolments, where the transfer was initiated by Intelligent Training Solutions, will be processed fee-free.  

 

Exceptions to this clause

There is one exception to this clause. If a student submits an enrolment form, they will have a maximum of 24 hours, starting from the time of their submission*, to transfer from their course into another Intelligent Training Solutions course without incurring the transfer fee, providing that there is a minimum of three days (72 hours) before the course commencement date. 

*NOTE: Enrolment submissions are time stamped by the website. 

 

Course postponed or cancelled by Intelligent Training Solutions

 

In the event that your course was postponed or cancelled by Intelligent Training Solutions, you will be offered a fee-free transfer into another course of your choice, date, and location, or provided with a full refund. See Clause 4 – Refunds.

It is important to note that this does not include a course that was postponed or cancelled by Intelligent Training Solutions due to imposed government restrictions, government lockdowns, or COVID-related closures. Any course postponed due to government restrictions, government lockdowns, or COVID-related closures will have their enrolment processed under Clause 4 – Sub-clause 4.5.

If you are offered a transfer into another course, and you accept that offer*, each student will be subject to the standard terms and conditions. In the event the student changes their mind, any application or a refund or transfer will be processed in accordance with Clause 4 and Clause 5 of these terms and conditions. 

*Before Intelligent Training Solutions will transfer you into a course, Intelligent Training Solutions will seek your written approval via an email or a course transfer application form. 

 

POLICY DOCUMENTATION REGISTER

VERSION CONTROL:

VERSION DOCUMENT/POLICY/CONDITION NUMBER DATE CHANGED AUTHOR REASON SECTIONS
2024.1 Clause 5 – Course transfers process when requested by a student. 18/01/2024 Alex Mueller
  • The addition of HLTAID014 Provide Advanced First Aid Course to Scope of Registration required an update of the refund/transfer clause. The Advanced First Aid course is excluded from refunds and transfers with less than 8 days notice.
 NOTE 3 and NOTE 4
2026.1 Clause 5 – Course Transfers 29/09/2026 Alex Mueller Removal of the routine medical-certificate transfer arrangement for enrolments submitted from 30 September 2026, retention of the narrow compassionate exception, and removal of the absolute “no legal obligation” wording. Opening transfer provision, NOTES 2–4 and the general NOTE

 

 

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