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The USI Registry System has a new, simplified functionality to help students reset a forgotten password or recover a forgotten USI.

If a learner knows their email address or mobile number that they used when creating their USI, learners will no longer need to enter all their personal details, undergo an evidence of identity check, or correctly answer security questions.

Students can now choose any of the following options and then follow the prompts to either reset their password or retrieve their USI.
    • Email address
    • Mobile number
    • Personal details (Please note: the personal details option has also been simplified but a document verification service or individual’s security questions will still need to be checked if this option is selected).

For more information please visit the USI website