T&Cs – Historic Terms and Conditions

Posted02/05/2022

Updated30/09/2026

ByAlex Mueller

The original document containing our terms and conditions was written and implemented in July of 2011, and though many of these T&Cs have not changed over the years, now and then, a slight amendment and changes in our wording have occurred in response to:

Local and global market changes
Changes in government regulations
Changes to the Standards for Registered Training Organisations
Changes to our internal operations.

To maintain our historical records and to keep in line with our policy of maintaining transparency with staff and students, below you will find any modified or deleted terms and conditions, including dates on which the change occurred.

29 September 2026 — Clauses 4 and 5 amended

AMENDED on 29 September 2026. EFFECTIVE for enrolments submitted on or after 30 September 2026.

The amended Clauses 4 and 5 take effect for enrolments submitted on or after 30 September 2026.
Intelligent Training Solutions removed the routine medical-certificate transfer arrangement.
Ordinary illness and medical evidence no longer create a late-transfer entitlement.
The narrow compassionate exception for hospitalisation, serious injury and the death of a family member remains.
Enrolments submitted before 30 September 2026 retain the conditions that applied when they enrolled. The former wording is archived below.

Clause 4.3.6: former wording (NOTE 2.2, effective 03 May 2022)

4.3.6 FIRST AID COURSES (EXCLUDING THE HLTAID014 PROVIDE ADVANCED FIRST AID COURSE)

If you cannot attend your course due to illness, including COVID, or a medical emergency, Intelligent Training Solutions will only consider a transfer of your enrolment. No refund will be issued. Refer to Clause 5, NOTE 3 for additional information.

Please refer to Clause 5 for all other terms and conditions related to transfers.

Clause 5, NOTE 2: former wording

NOTE 2 – Special circumstances

If you are unable to attend due to hospitalisation or the death of a family member, a fee-free transfer will be considered; however, you must provide evidence via a Medical Certificate or death notice that states you were unable to attend due to hospitalisation or the death of a family member.

Clause 5, NOTE 3: former wording

NOTE 3 – Medical Illness (FIRST AID COURSES ONLY, EXCLUDING THE HLTAID014 PROVIDE ADVANCED FIRST AID COURSE)

If you are unable to attend your first aid course (HLTAID009, HLTAID010, HLTAID011, or the HLTAID012), excluding the HLTAID014 course, due to illness, including COVID, or a medical emergency, Intelligent Training Solutions will transfer your enrolment at the cost of $17.50, providing that you supply our administration office with a medical certificate signed by a medical health professional within seven days of your intended course date. Failure to provide a medical certificate will result in your enrolment being cancelled and fees forfeited.

Clause 5, NOTE 4: former wording (deleted 29 September 2026)

NOTE 4 – Medical Illness (ALL OTHER COURSES, INCLUDING THE HLTAID014 PROVIDE ADVANCED FIRST AID COURSE)

For all courses, excluding those listed in NOTE 3 above, in the event that the student is unable to attend their course due to illness, including COVID, or a medical emergency, the student’s enrolment fees will be forfeited. No refunds or transfers can be applied.

REASON: Courses such as Working At Heights, Defensive Driver Courses, Test and Tag, and Advanced First Aid courses etc… are delivered on low participant numbers to ensure the quality of education. This is unlike our other first aid courses, which have a great volume of participants per course to help cover operating costs. Any student who is unable to attend a short course for any reason will have their fees forfeited.

Clause 4, NOTE 3: former wording

If you are unable to attend due to a serious injury, or the death of a family member, a credit note may be issued, however, you must provide us with a Medical Certificate stating you were unable to attend due to a serious injury. A death notice or letter signed by your GP will also be required when seeking a course transfer due to the death of a family member.

Clause 4.3.3: former wording

A student’s course fees, course deposits, or part payments WILL NOT be refunded if received with less than eight days’ notice of the course commencement date.

Intelligent Training Solutions has already secured the required trainers, training venues, course resources, and printed materials for your attendance on the course. All courses delivered by Intelligent Training Solutions are subject to restrictions on participant capacity, meaning that in the final eight days before your course commencement, your enrolment has been taken into account, restricting any other student from enrolling into that particular course. Any student wishing to join a course whereby the course participant capacity has been reached will be directed to another course. During these final eight days (preparation stage), all course advertisement is cancelled, and all materials are prepared. Withdrawing from a course at this stage will result in a vacant position in the course. This will deprive Intelligent Training solutions of the revenue it would provide and deprive another student the opportunity to undertake necessary study for their own employment; therefore, course fees WILL NOT be refunded during this stage.

*NOTE: In accordance with the ACCC, a business does not have to provide a refund if the student changes their mind. Intelligent Training Solutions does not give refunds or transfers for reasons of medical illness (being sick), including COVID, or for students who do not show up to their course, or for students who arrive late to class and are then excluded from their session. Under these circumstances, there is no legal obligation to provide a student or organisation with a refund. Any refunds issued will be at the sole discretion of the Intelligent Training Solutions management team.

Clause 4.3.4: former NOTE wording

*NOTE: In accordance with the ACCC, a business does not have to provide a refund if the student simply changes their mind. Intelligent Training Solutions does not provide refunds or transfers for reasons of medical illness (being sick), including COVID, for students who do not show up to their course, or for students who arrive late to class and are then excluded from their session. There is no legal obligation to provide a student or organisation with a refund under these circumstances. Any refunds issued will be at the sole discretion of the Intelligent Training Solutions management team.

Clause 4 and Clause 5: former general NOTE wording (identical text in both clauses)

Clause 4.3.7(1): former wording

For all other courses, regardless of whether you are sick (including COVID) or have a medical emergency, your enrolment will be cancelled, and fees will be forfeited.

At the discretion of Intelligent Training Solutions, you may be offered a discount on your next enrolment; however, a medical certificate or evidence of enforced isolation will need to be provided before this can be considered.

02 of May 2022

REMOVED AND REPLACED on 02nd of May 2022

As of the 22nd of March 2022, Intelligent Training Solutions can no longer able to transfer you to another course should you be unable to attend due to sickness or a medical emergency. If you are sick, or you are required to isolate after being tested positive for COVID, or you have been identified as a close contact of someone who is COVID-positive, your enrolment will be forfeited. This is because Intelligent Training Solutions has already secured the required trainers, training venues, course resources and printed materials for your attendance on the course. Your enrolment has been taken into account during this preparation stage. The expenses involved in conducting your course or cancelling the trainer due to your non-attendance need to be paid. Therefore your course will not be transferred, and any course fees will not be refunded. At the discretion of Intelligent Training Solutions, you may be offered a discount on your next enrolment; however, a medical certificate or evidence of enforced isolation will need to be provided before this can be considered.

These terms and conditions will apply to all new enrolments submitted on or after the 22nd of March 2022. This change in conditions does not apply to enrolment received before and including the 21st of March 2022.

PLEASE NOTE: The decision to implement these terms and conditions has not been made lightly. Non-attendance in a course cost businesses like ours time and money, especially when conducting essential training for COVID response workers and high-risk industries, regardless of low course participant numbers.

END

Clause 4 – Note 2

NOTE 2 (this note expired on the 21st of March 2022 and was replaced with NOTE 2.1) – If you are unable to attend due to sickness or a medical emergency, Intelligent Training Solutions will transfer your course, however, you must provide a Medical Certificate issued by your GP before we can transfer your course otherwise your application will not be considered. This includes the need for COVID related tests and isolation. In the event, you are required to isolate after having been tested for COVID or because you are registered as a close contact of an exposure site or positive COVID case, Intelligent Training Solutions will only transfer your course upon evidence provided, no refund will be provided.

Clause 4 – Note 2.1

NOTE 2.1 (this note expired on the 02nd of May 2022 and was replaced with NOTE 2.2)- Effective as of the 22nd of March 2022, Intelligent Training Solutions is no longer able to transfer your course should you be unable to attend due to sickness or a medical emergency. In the event you are sick, you are required to isolate after having been tested positive for COVID, or you have been identified as a close contact of someone who is COVID positive, your enrolment will be forfeited. This is due to the fact that Intelligent Training Solutions has already secured the required trainers, training venues, course resources and printed materials for your attendance on the course. Your enrolment has been taken into account during this preparation stage and the expenses involved in conducting your course or cancelling the trainers still need to be paid, therefore your course will not be transfered and course fees WILL NOT be refunded. At the discretion of Intelligent Training Solutions, you may be offered a discount on your next enrolment, however, a medical certificate or evidence of enforced isolation will need to be provided before this can be considered.

Clause 5 – Generic note removed

NOTE: These enrolment terms and conditions and the availability of our complaints and appeals processes do not remove your rights to take action under Australia’s consumer protection laws.

Clause 12 – Amended

Amended on the 02/05/2022 with the current wording used in Clause 12. The original was:

GOVERNMENT VACCINE MANDATE ORDERS FOR TAFE | HIGHER EDUCATION | REGISTERED TRAINING PROVIDERS AND TRAINING SECTORS

As of Monday 01st of November 2021, in line with the Public Health Advice, the Victorian Government together have mandated that all students and staff attending a training venue on-site across any TAFE, Higher Education provider (universities), or Registered Training Organisations (RTOs) throughout Victoria must be fully vaccinated against COVID-19 or have been issued with an approved medical exemption. This includes:

All students over the age of 16 coming on-site to any training venue must be fully vaccinated or have a valid medical exemption;

All students under the age of 16
Students excluded from the fully vaccinated requirement include:
Students who are unvaccinated or have had their first dose only, will not be able to come on-site until they are fully vaccinated or have a valid medical exemption

DENSITY QUOTIENTS

As per the Department of Educations requirements, density quotients do not apply to teaching and learning spaces in adult education. All other public-facing areas are subject to a density quotient of one person per two square meters.

Clause 13 – Amendment

Amended on the 02/05/2022 with the current wording used in Clause 13. The original was:

Students are entitled to two assessment attempts for each theory unit and one practical assessment attempt, excluding First Aid courses. If a student is unsuccessful after their attempts, they will be required to repeat the unit. A re-enrollment fee will apply to students who are required to repeat a subject.